Privacy Policy for Centennial Collision Centres

Last updated: July 2025

At Centennial Collision Centres, your privacy is a top priority. This Privacy Policy outlines the types of information we collect and record, both online through our website ( https://centennialcollision.com/) and in-person at our physical store locations, as well as how we use and protect that information.

If you have any additional questions or require further information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy applies to all our business activities, including our online services and in-store interactions. This policy applies to visitors to our website and customers at our physical locations regarding the information they share and/or we collect.

Consent

By using our website, interacting with our social media pages, or providing your information in-store, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, along with the reasons for the request, will be clearly explained to you at the time of collection.

• In-Store: When you visit our physical locations, we may collect information necessary to provide you with repair and other services, such as your name, address, phone number, email address, vehicle details, and insurance information.
• Online: If you contact us directly through our website, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an account on our website, we may request your contact information, including your name, company name, address, email address, and telephone number.
• Through Social Media: When you interact with our pages on Facebook, Instagram, or Google Business, we may collect information you publicly share, as well as information related to your engagement with our posts and messages.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services, both online and in-store.
• Process vehicle repair orders, communicate with your insurance provider, and manage billing and payment.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our website and services.
• Develop new products, services, features, and functionality.
• We will communicate with you directly or through one of our partners for customer service, to provide you with updates and other information related to our services, and for marketing and promotional purposes.
• Send you emails and other communications.
• Find and prevent fraud.

Data Security and Protection

We are committed to safeguarding your information. We implement robust security measures to protect your data, including:

• Data Encryption: All sensitive customer information is stored in an encrypted format.
• Two-Factor Authentication: Access to customer information is restricted to authorized staff members and requires two-factor authentication to ensure security.

Specific Third-Party Services We Use

To operate our business and provide our services, we use software and platforms from third-party vendors. These services have their own privacy policies and data handling practices. The primary third-party services we use include:

• Google Workspace: For internal email, document management, and collaboration. Information you send to us via email may be processed and stored within Google’s infrastructure.
• Mitchell Repair Centre & Audatex: These are our primary platforms for managing vehicle repair information, estimating, and communicating with insurance companies. Your personal and vehicle data will be entered into these systems to facilitate the repair process.
• Social Media Platforms (Facebook, Instagram, Google Business): We utilize these platforms to engage with customers, for marketing purposes, and to share business information. Any information you provide through these platforms is subject to the respective privacy policies of each platform.

Third-Party Privacy Policies and Liability

Centennial Collision Centres’ Privacy Policy does not apply to other advertisers, websites, or third-party vendors, including those listed above. We are not liable for any data loss or misuse of information by these third-party vendors.

We strongly advise you to consult the respective Privacy Policies of these third parties for more detailed information. This may include their practices and instructions on how to opt out of specific options.

• Google Privacy Policy
• Mitchell’s Privacy Policy (or the specific policy for Mitchell Repair Centre if available)
• Audatex’s Privacy Policy
• Meta’s (Facebook & Instagram) Privacy Policy
• Google Business Profile policies

You can choose to turn off cookies through your browser’s settings. For more detailed information about cookie management with specific web browsers, please visit the respective websites of those browsers.

Log Files

Centennial Collision Centres follows a standard procedure of using log files for our website. These files log visitors when they visit websites. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information and is used for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Centennial Collision Centres uses ‘cookies’. These cookies are used to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on the visitor’s browser type and/or other information.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s data disclose the categories and specific pieces of personal data that the company has collected about consumers.
• Request that a business delete any personal data it has collected about the consumer.
• Request that a business that sells a consumer’s data not sell the consumer’s data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please get in touch with us.

GDPR Data Protection Rights

We are committed to ensuring you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The Right to Access – You have the right to request copies of your data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you think is incomplete.
• The right to erasure – You have the right to request that we erase your data under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your data under certain conditions.
• The right to object to processing – You have the right to object to our processing of your data under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please get in touch with us.

Children’s Information

Another part of our priority is to protect children when they use the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Centennial Collision Centres does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately. We will make every effort to remove such information from our records as soon as possible.